04-10-2016, 12:25 PM
How do I play 360-degree videos on the Le 1s? Which app should I install?
LeEco superphones do not come with a Gyroscope Sensor. Hence, 360-degree videos are not supported.
Google Cardboard does not work on the Le 1s. Any solutions?
The LeEco Le 1s does not come with a Gyroscope Sensor, and thus does not support Google Cardboard. You can use our VR Helmet, which will be available soon.
Can we get app tray in LeEco Le 1s?
Our EUI design does not allow an app tray.
I am unable to download apps from the Play Store.
This happens when users try to download large apps using mobile data. Google Play Store does not allow users to download large apps big files using mobile data. You will need to connect to Wi-Fi.
I do not want to keep pressing the power button to lock my phone. Is there any other way, or some app to lock my device?
You can long press the back button to lock your device.
Why can’t we disable Chrome, YouTube and other system apps?
These are stock Android applications, and cannot be disabled or uninstalled.
Do LeEco phones have battery over-charge protection?
Can we make conference calls on the Le 1s?
Yes, you can. Click the ‘add’ button while you are in the first call to add participants to the conversation.
The Camera lens is hardware. How can you improve performance through OTA software update?
OTA software updates allow us to optimize light, colour, saturation, and focus settings using software.
Is there any option to manually focus the camera?
The Le 1s camera comes with manual focus. Just tap on the screen where you want to focus, and you are set!
Can the default camera app scan QR codes?
No. For now you will need to download a 3rd party app. But we will consider enabling our camera to scan QR codes in the future.
I can’t copy contacts from the SIM to my phone memory.
Go to Contacts > long press the Menu button > select the option to import SIM contacts
Contacts are shown in duplicate and there no option to merge.
Go to Contacts > long press the Menu button > Select ‘Display Contacts by Account’ > Disable the accounts that you don’t want to show up in your contacts list.
How can I back up my contacts? Also, how to sync my contacts to Google.
Go to Settings > Account Management > Google. You can enable contact sync there.
Sometimes, when I add a contact to my list, it disappears.
We are working on this, this will fix soon.
I inserted my SIM but my contacts are invisible.
Go to Contacts > long press the Menu button > Select the option to import SIM contacts
Why don’t my contacts never save to Google?
While saving your contacts, click on the group and select ‘Google account’.
When I play videos on the video player, the screen brightness fluctuates between very low and very high. Help!
Please turn off ‘Auto Brightness’.
How much time does it take to configure a fingerprint on the fingerprint scanner?
Configuring fingerprints depends on each finger, but the whole process should not take more than a minute.
I want to activate my Letv account on my Le 1s, but I keep getting a message asking me to "please log in to your E-mail and activate your account". However, I have not received any such email. Please help!
Please check the Spam folder in your email.
I want to remove my ‘MyLetv’ account and make a new one. How do I go about it?
Go to Settings > App Management > Clear app data for Le Account and register with a new account
How can I add Airtel DTH remote?
We are in the process of adding more Indian brands. For now, you can use universal remote.
Can we use 3rd party remote apps on the Le 1s?
How can I change notification sounds? Can I use 3rd party tones?
You can add 3rd party tones to use as notifications.
Can we decrease the sound of notifications?
No, you cannot change the notification volume. That depends on ringtone volume you set.
Why am I unable to download apps from the Play Store? Sometimes downloads pause and refuse to continue.
This happens when you lose data connection. Please keep your data/Wi-Fi connection stable to avoid this issue.
How much RAM is actually available on the Le 1s for new apps and usage?
Android system, system applications, EUI and other pre-installed 3rd party applications need some RAM for your superphone to run smoothly. Users get 1.1 GB of free RAM to run their devices out of the box.