04-10-2016, 12:10 PM
“The Le 1s tends to severely overheat.”
Our superphones are equipped with high-performance CPU chips which are relatively more energy-consuming. Prolonged periods of processor-demanding tasks such as gaming and video streaming tend to cause the phones to warm up. This is universal to all smartphones. Our phones are also encased in a metallic cover, resulting in a relatively warmer feel to the hand.
After testing, we have found the following causes that may lead to excessive heating,
1. Certain third-party apps which have yet to be fully optimized for Android L take up extra system processing power, leading to excessive energy consumption and heating.
2. When the display is left on for longer periods, such as video streaming and navigation.
3. Playing CPU-demanding games results in heating.
4. When cellular data is in use, or when WiFi is connected.
5. When the phone is being charged
All heating concerns will be addressed via OTAs.
“I lose cell signal frequently. Please help.”
Our superphones have passed a number of meticulous national certification tests. Poor reception may be a result of poor coverage of the carrier in use. Moving to a different location could improve reception. Users can also switch their preferred cellular mode to determine if there is any improvement.
“Is it possible to root my Le 1s?”
We do not provide official rooting access or methods. If users opt to root, security and stability of their superphones may be compromised. Doing so voids the product warranty as well.
“Does recovery updating erase stored data?”
Yes. If users choose to recovery update, we ask them to back up their data before doing so. When major updates occur, users might need to clear up storage space for the system to function.
“I can’t dismiss the notification for system update”
Normally the push notification for a version update can be dismissed. However, there may be certain system versions that have this specific bug. We strongly suggest that customers update their superphones to the latest version firmware.
“My Le 1s boots up very slowly”
The first ever boot-up after a system update takes longer than normal as Android 5.0 undergoes a pre-programming process during boot-up. It optimizes the system for a faster and smoother experience but it somewhat slows down the boot-up. Boot-up speed may also be affected by the applications installed on the phone. If there are background apps that take up processing power, it would slow the system boot-up down. We recommend that users regularly perform a system clean-up to optimize their experience.
“The battery percentage indicator is not accurate”
Batteries are electrochemical instruments, and each battery is different from another. The labelled specifications are close but not identical to the batteries’ actual values. Currently, batteries on the market require a couple of charging cycles for them to learn their usage and to make minor adjustments for more accurate percentage indication.
We suggest that users complete two charging cycles (100% to 10%) after their new superphone is put in to use.
“The Le 1s’ battery does not last very long.”
Wireless connections such as WiFi, Bluetooth and cellular data, along with a multitude of applications, larger displays and more powerful processors, all demand more energy from the battery. Tasks including streaming videos online and playing games are especially energy demanding.
The Le 1s uses high-performance flagship processors, its graphics processors are also outstanding. 3GB of RAM ensures almost instant system response time. However, the high performance also requires more energy.
Besides, Android 5.0’s mechanisms do not put background apps to sleep, leading to more battery usage.
For longer battery life, users can
1. Turn off location services, Bluetooth, WiFi and Data connection when the phone is not in use
2. Put the display to sleep as 60% of the energy is used to power the screen. In fact, a darker coloured screensaver uses less battery than a brighter coloured one
3. Regularly perform a system clean-up by clicking the bottom left button and turning idle apps off
4. Charge the battery before it is drained and try avoiding using the phone while being plugged in and completely charged
5. Try not to root the phone. Gaining root access lowers the security level of the system. This may potentially allow malware to breach the system and alter battery life.
“Photos taken on the Le 1s camera are getting deformed around the edges.”
This phenomenon is called perspective distortion, and is a normal optical phenomenon that exists in any wide-angle lens, including the ones used in our superphones.